Effective Date: July 28, 2026
Thank you for supporting Eli’s Naturals. Every product is handcrafted in small batches with care and every recommendation is created with your individual wellness goals in mind. Please read our refund and return policy before making a purchase.
Physical Products
Due to the nature of herbal products, teas, tinctures, salves, creams, and other wellness products, we do not accept returns or exchanges on opened or used items.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the damaged product and packaging. We will gladly replace the item or issue a refund if the problem is determined to be our error.
Unopened products may be eligible for return within 14 days of delivery. Products must be:
- Unopened and unused
- In their original packaging
- In resalable condition
Customers are responsible for return shipping costs unless the return is due to our error.
Refunds will be issued to the original payment method after the returned item has been received and inspected.
Custom Herbal Formulations
Because custom herbal formulations and written recommendations are created specifically for each individual, all formulation services are non-refundable once work has begun or recommendations have been delivered.
If you have questions about your formulation, please contact us. We are happy to discuss your recommendations and help clarify how to use them.
Herbal Guidance Sessions
Appointments may be canceled or rescheduled with at least 24 hours’ notice.
- Cancellations made more than 24 hours before your appointment will receive a full refund or may be rescheduled.
- Cancellations made with less than 24 hours’ notice are non-refundable.
- No-shows are non-refundable.
If you arrive late, your appointment will end at the originally scheduled time to respect other clients.
Digital Products
All digital downloads, educational materials, PDFs, and electronic resources are non-refundable after purchase.
Product Expectations
Our herbal products are intended to support overall wellness. Individual responses to herbs vary, and because results cannot be guaranteed, refunds are not provided based on personal expectations or outcomes.
Shipping
We are not responsible for shipping delays caused by carriers, weather, or circumstances beyond our control.
If a package is lost in transit, please contact the shipping carrier first. We will do our best to assist you in resolving the issue.
Contact Us
If you have questions regarding your order or this policy, please contact us.
Eli’s Naturals
Email: holistichealthbyeli@gmail.com
We appreciate your trust and are honored to be part of your wellness journey.