Privacy Policy
Effective Date: July 1, 2026
Welcome to Eli’s Herbal Clinic. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.
Information We Collect
When you visit our website or place an order, we may collect:
- Your name
- Billing and shipping addresses
- Email address
- Phone number
- Order history
- Information you provide through contact forms or custom formulation questionnaires
- Newsletter subscription information
- IP address, browser type, and device information
- Cookies and website usage data
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate about your purchase
- Respond to customer service requests
- Provide personalized herbal product recommendations when requested
- Send newsletters and educational content if you have subscribed
- Improve our website, products, and customer experience
- Detect fraud and protect our website
WooCommerce Orders
When you purchase from our store, WooCommerce stores the information needed to process your order, including billing details, shipping information, purchased products, and order history.
This information is retained only as long as necessary for accounting, tax, legal, and customer service purposes.
Payment Processing
Payments are processed securely through trusted third-party payment providers. We never store your full credit card information on our servers.
Customer Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information. You may request deletion of your account by contacting us, although certain purchase records may be retained as required by law.
Email Marketing
If you subscribe to our newsletter, we may send educational content, herbal tips, product updates, and special offers.
You may unsubscribe at any time using the unsubscribe link included in every email.
Cookies
Our website uses cookies to:
- Remember items in your shopping cart
- Improve website performance
- Save your preferences
- Analyze website traffic
- Enhance your shopping experience
You can disable cookies through your browser settings, although some website features may not function properly.
Third-Party Services
We may share necessary information with trusted service providers, including:
- Payment processors
- Shipping providers
- Email marketing services
- Website hosting providers
- Analytics providers
These providers receive only the information necessary to perform their services and are expected to safeguard your information.
Data Security
We use reasonable administrative and technical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no internet transmission or electronic storage method is completely secure.
Your Privacy Rights
You may request to:
- Access the personal information we have about you
- Correct inaccurate information
- Request deletion of your personal information where legally permitted
- Unsubscribe from marketing communications at any time
To exercise these rights, please contact us through the Contact page on this website.
Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Health Information Disclaimer
Information submitted through questionnaires or contact forms is used solely to help us recommend herbal products or create personalized herbal formulations. This information is not used to diagnose, treat, cure, or prevent disease and is handled with care.
Eli’s Herbal Clinic does not provide medical diagnosis or medical treatment through this website.
Medical Disclaimer
The information provided on this website is for educational purposes only and is not intended as medical advice. Statements regarding herbal products have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Always consult your healthcare provider before using herbal products, especially if you are pregnant, nursing, taking medications, or have a medical condition.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact page on our website.
Thank you for trusting Eli’s Herbal Clinic. We are committed to protecting your privacy while providing high-quality herbal education and handcrafted herbal products.